Document Abstract

Microlearning: boosting customer experience, IN Training Journal, Apr 2019, pp14-16

Highlights the need to empower employees through adaptive and continuous learning processes, such as microlearning, to ensure organisations remain competitive. Explains why traditional learning management systems are no longer sufficient and how microlearning could be a key in helping employees retain knowledge. Suggests microlearning should be a reinforcement tool for existing training and that it boosts long-term memory through proven neuroscience techniques of spaced repetition, retrieval practice, and employee assessment. Notes that gamification helps to keep employees engaged and motivated, and the right microlearning tool will enable organisations to track and analyse results so that training can be directed where it is most needed.


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Van Neck, Guy
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